How We Started Asking “Why” Before “How” and Saved a Major Project
We almost built the wrong thing. Our team was six weeks into a redesign for a client’s online support portal. The wireframes looked clean. The developer estimates were coming in. Then, in a routine check-in, the client’s operations lead asked a simple question: “Will this change how many people call us?” We froze. We had …
How We Started Asking “Why” Before “How” and Saved a Major Project Devamı »